![]() ![]() Also - I suggest not using the app since I think its causing it. ![]() You should also look into if they have a physical reset on the actual TV if that doesnt work like the moderator up top said. However, the guy who was doing it said he was having the same issue for a bit too so it wasnt easy for him. So keep asking till someone is willing to remote into your TV and reset. It was the third time we used the chat - the first guy just told me I needed to return the TV to the store and was no help at all. I tried a version through the e-manual which takes you there directly - but then can't scroll left to select 'Yes' when asked if I want to reset even though until then, the left scroll button has not been an were able to get Samsung chat to remote assist and factory reset for us. I cant factory reset the TV either - because I cant access the settings to do so. Or cant scroll down to Picture > Expert Settings since it is the menu item under Picture Mode. But cant actually select Picture Mode to change it. And then scroll right for the sub-item Picture > Picture Mode. So for instance I can go to Settings > Picture. It is only when I click on Settings that it will let me scroll up/down on the main settings menus on the left sidebar, and move right once to the first of the sub-menu items, but wont actually let me select the sub-menu item or scroll down to other items. Just to clarify - all the buttons (up, down, left, right) appear to work everywhere else - in Apps and in all other TV functions which makes me think it isnt the TV remote sensor either. Ive changed the batteries as well - and since the light is flashing on the remote I dont think its a remote thing. The TV light does blink every time I press it but will not actually complete the function. Ive made sure its successfully paired - done the thing where you press the return and pause button to confirm. Im using the Samsung smart remote that came with The Frame. ![]()
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